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DialGraph’s Virtual Agent can be a great asset for any service oriented organization.
- Lend automated interactions a semblance of personal service through human appearance and natural language.
- Reduce support costs.
- Promote customer loyalty.
- Use them as a strong branding tool for the enterprise.
- Encourage self-service .
What is an Intelligent Virtual Agent?
Through an automated virtual human-like interface Dialgraph’s Virtual Agents can:
- Provide preprogrammed information upon request.
- Guide customers and provide counseling, expert information or support.
- Start a dialog and call to action.
- Assist with specific tasks.
Virtual agents are usually scripted to respond to a wide variety of questions and remarks and their scripts can be designed to follow different personality profiles to effectively adapt to your audience’s needs. If a customer becomes frustrated by the scripted responses and is rude, a virtual agent can easily respond with humor, follow a specific conflict resolution protocol or transfer the call to a live agent.
Typically, people talk to a virtual agent longer than they do to an actual person, mainly because you can map their answers according to specific needs and characteristics of your audience and also because talking to a responsive, personalized computer program is a novelty for which new generations are increasingly prepared for.
